Refund Policy

BY PLACING AN ORDER, THE CUSTOMER ACCEPTS BOTH THE SHIPPING POLICY AND REFUND POLICY.

HOW DO I RETURN AN ITEM?

We consider returns and refunds for damaged items, wrong items, or lost items. At this time, we do not offer exchanges or refunds for buyer's remorse. Please contact us at littledevilemporium@gmail.com with photos and we will be happy to help.

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the shipping policy's delivery time. 

If you would like to return an item, please get in touch at littledevilemporium@gmail.com. Let us know why, and please attach an image or two!

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Gift cards

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Items must be dispatched back for returns within: 30 days of delivery.

I RECEIVED AN INCORRECT/DAMAGED ITEM, WHAT DO I DO?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at littledevilemporium@gmail.com within 7 days time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

MY ITEM SHOULD BE HERE BY NOW, BUT I DON'T HAVE IT?

Sometimes mail items get lost! If it has passed our shipping time estimate, please contact us so we can offer a refund or replace the items. 

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package or if it is being held by customs
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at littledevilemporium@gmail.com with your order number.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to include your name and order number in the return package. 

To start a return, you can contact us at littledevilemporium@gmail.com with a description and photo of the item. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Pre-Order Items

Cancellation:

  • If you wish to cancel a pre-order and I have not yet ordered the items to fulfill that order a full refund will be issued.

  • If you wish to cancel a pre-order after I have placed the order for your items or have received them there will be a a 50% refund issued.

  • If you wish to cancel a pre-order AFTER I have fulfilled your order there will be no refund until the item is returned. You are responsible for return postage and customs fees.

Refunds and Returns:

  • If you wish to return your pre-order item for any reason after receiving it please see the returns section above and follow the standard return and refund procedures.

Printify

If you ordered a product that is fulfilled through a third party supplier such as Printify (clothing, mugs, stickers, etc.), returns or refunds will be issued and handled through them. Upon placing your order you should have received an email from the third party site confirming your order and another email upon shipping and arrival. Please contact the corresponding third party supplier to initiate a return/refund/exchange. If AND ONLY IF, you have done this and are still having issues, please reach out to me via email or social media and I will assist you as best I can :).



Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.